We are looking for a Senior Customer Success Manager to join our growing team and serve as a strategic partner to our customers. This is a full-time remote position based in the United States.
What You’ll Do
Own Strategic Customer Relationships
- Build trusted partnerships with key customer stakeholders across brands, agencies, and commerce teams.
- Act as a strategic advisor, helping customers maximize value from Intentwise’s platform and solutions.
- Lead regular business reviews, success planning, and executive-level conversations.
Drive Adoption, Retention & Growth
- Ensure customers successfully adopt and expand their use of Intentwise Ad Optimizer, Intentwise Analytics Cloud, Intentwise Explore, and emerging AI solutions.
- Identify opportunities for account growth, upsells, cross-sells, and long-term expansion.
- Partner closely with Sales to support renewals and revenue growth initiatives.
Champion the Voice of the Customer
- Serve as the primary advocate for customers across Product, Engineering, Marketing, and Sales.
- Gather customer feedback, identify trends, and influence product direction based on market needs.
- Help customers navigate change and adopt new capabilities as the retail media landscape evolves.
Proactively Manage Success & Risk
- Monitor account health and customer engagement to identify risks before they become issues.
- Develop action plans that improve retention, satisfaction, and business outcomes.
- Drive resolution of customer challenges with urgency and ownership.
Represent Intentwise Externally
- Travel periodically to customer offices, industry events, and conferences as needed.
- Build strong relationships within the broader retail media and e-commerce ecosystem.
What We’re Looking For
- 5+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role.
- Hands-on experience working with Amazon Ads, Walmart Connect, retail media networks, or e-commerce technologies.
- Proven success managing customer relationships, driving retention, renewals, and account growth.
- Strong business acumen with the ability to connect platform capabilities to customer outcomes.
- Excellent communication, presentation, and stakeholder management skills.
- A proactive, highly organized approach with a strong sense of ownership and execution.
- Passion for helping customers succeed in a fast-paced SaaS environment.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field required.
- Experience in retail media, digital advertising, e-commerce, or analytics platforms strongly preferred.
Why Join Intentwise?
At Intentwise, we’re building the future of commerce intelligence, observability, and AI-driven retail media operations. You’ll work alongside a passionate team that is helping some of the world’s leading brands and agencies make smarter decisions using data and AI.
What You’ll Get
- The opportunity to work with cutting-edge commerce data, analytics, and AI technologies.
- Exposure to leading brands, agencies, and retail media programs.
- A collaborative, innovative, and learning-focused culture.
- The ability to influence product strategy and customer success at a rapidly growing company.
- Competitive compensation, benefits, and growth opportunities.
Join us in shaping the next generation of retail media intelligence and commerce technology.