We are looking for an experienced, detail-oriented, results-driven, and customer-focused Client Services Manager with an Amazon advertising background, to join our growing team. The role involves working closely with current and prospective clients to drive advertising performance across key e-commerce platforms.
What You’ll Do
- Manage and grow client relationships by serving as the primary point of contact and trusted advisor.
- Develop and execute advertising strategies aligned with client business goals and growth objectives.
- Oversee campaign performance across Amazon Advertising products and provide actionable recommendations.
- Conduct regular business reviews, performance reporting, and strategic planning sessions with clients.
- Analyze account performance, identify optimization opportunities, and drive continuous improvement.
- Collaborate with internal teams to ensure seamless execution, issue resolution, and delivery of client objectives.
- Stay current with Amazon advertising trends, new features, and industry best practices to provide proactive guidance.
- Identify opportunities for account growth, marketplace expansion, and additional service adoption while ensuring high client satisfaction and retention.
What We’re Looking For
- 5+ years of hands-on experience managing Amazon Advertising accounts and client relationships.
- Strong knowledge of Amazon Advertising, including Sponsored Ads, DSP, AMC & Amazon advertising best practices.
- Proven ability to analyze performance data, identify trends, and translate insights into actionable recommendations.
- Strong understanding of key Amazon metrics and concepts, search term analysis, ranking strategies, and campaign optimization.
- Excellent written and verbal communication skills, with the ability to present performance insights and strategic recommendations to clients.
- Proficiency with Amazon Ads Console, Seller Central, Brand Analytics, Excel, and other reporting tools.
- Strong organizational, problem-solving, and time-management skills with the ability to manage multiple clients and priorities simultaneously.
- Collaborative, customer-focused mindset with the ability to build relationships, understand client goals, and work effectively across cross-functional teams.
- Exposure to multiple marketplaces (US, UK, EU, CA, etc.) and other retail media platforms.
- Experience with other advertising and analytics platforms such as Helium 10 or similar tools.
- Background working in an agency environment or supporting high-growth eCommerce brands.
Qualifications: A Bachelor's degree is a must.
Why Join Intentwise?
At Intentwise, we’re building the future of commerce intelligence, observability, and AI-driven retail media operations. You’ll work alongside a passionate team that is helping some of the world’s leading brands and agencies make smarter decisions using data and AI.
What You’ll Get
- The opportunity to work with cutting-edge commerce data, analytics, and AI technologies.
- Exposure to leading brands, agencies, and retail media programs.
- A collaborative, innovative, and learning-focused culture.
- The ability to influence product strategy and customer success at a rapidly growing company.
- Competitive compensation, benefits, and growth opportunities.
Join us in shaping the next generation of retail media intelligence and commerce technology.
Company Overview
Intentwise helps brands and agencies navigate the increasingly complex world of retail media. Through our AI-powered technology and analytics platforms, we enable customers to turn commerce data into actionable insights, optimize performance, and drive growth across Amazon, Walmart, and other retail ecosystems.